Return, Exchange, and Cancellation Policy – TechVkart.com
At TechVkart.com, we are committed to providing high-quality laptop parts, accessories, and exceptional customer service. We understand that there may be times when a return, exchange, or cancellation is necessary. Please read our policy below to understand your rights and our process regarding returns, exchanges, and cancellations.
1. Free Return and Replacement Policy (7 Days)
We offer a 7-day free return or replacement window on most items purchased from TechVkart.com. If the item you receive is defective or not as ordered, you may return or exchange it within 7 days from the date of delivery.
Conditions:
- The product must be unused and in its original condition.
- All accessories, tags, barcodes, warranty seals, and original packaging must be intact.
- Only defective or wrongly delivered products are eligible under this policy.
2. Conditions for Return or Exchange
To qualify for a return or exchange:
- The product must be unused, undamaged, and in original condition.
- It must have a genuine issue, such as a manufacturing defect or incorrect product shipped.
- All original packaging and labels must be preserved.
- Returns will not be accepted if the product is damaged due to mishandling, incorrect installation, or misuse.
3. Inspection by Our Technical Team
Upon receiving the returned product at our facility:
- Our professional technicians will inspect the item to validate the issue.
- If the issue is confirmed, a replacement or refund will be processed.
- If no issue is found, the original product will be returned to you in the same condition.
4. Warranty Claims After 7 Days
If the issue arises after the 7-day period, you may still claim warranty (if applicable), but:
- You must ship the product to us at your own cost.
- Our technicians will inspect the item, and if eligible under warranty, necessary repairs or replacement will be carried out.
Please contact customer support before shipping any product for warranty service.
5. Cancellation Policy
- Orders cannot be cancelled once placed, as they are processed immediately.
- If you wish to add another item or modify your order before shipping, please contact us as soon as possible. Changes are not guaranteed and depend on the dispatch status.
6. Refund Policy
If a replacement unit is not available, a refund will be processed to your original payment method.
- Refunds typically take 7–8 business days to reflect, depending on your payment provider.
7. Return Shipping Instructions
When returning a product:
- Securely package the item to avoid damage in transit.
- Ensure it includes all necessary documentation (invoice, return reason, photos if applicable).
- Label it with our return address (provided by customer support).
- Always use a trackable shipping method.
8. Defective Product Documentation
If you received a defective or incorrect product, please share the following when contacting support:
- Clear photographic or video evidence of the issue.
- Your order number and invoice copy.
This helps us speed up verification and resolve your request quickly.
9. Final Decision Authority
TechVkart reserves the right to make the final decision on return, exchange, or refund eligibility based on inspection and policy terms. We strive to be fair and transparent in all resolutions.
10. Contact Customer Support
For help with returns, exchanges, cancellations, or warranty issues, please reach out to us:
???? Email: support@techvkart.com
???? Phone & WhatsApp: +91 81930 20002
Important Reminders:
- Always keep your order confirmation and tracking number.
- Ensure return packages are properly packed and documented.
- If returning due to defect or delivery error, provide detailed evidence.
At TechVkart, your satisfaction is our top priority. We’re here to support you every step of the way.